How To Get Help

 

 

Please remember when creating any ticket you must have your Fixed Asset number, School and Room number available.

1. Send an Email to helpdesk@mcpasd.k12.wi.us
   1. Subject: Short Description of Request
   2. Body: A detailed description of the issue or request.
      1. Fixed Asset Number: This is the number located on the Middleton-Cross Plains School Dist. barcode sticker. If your issue is occurring while using a computer please provide the tag from the computer and not the monitor/display.
      2. Contact: Room Number, phone number if it is not your assigned number, and the best time to work on the problem, if it will cause a disruption.
   3. Use the new Technology Web Form
2. Call 19036

1. Check Network and Power Cords (power, network, mouse, etc.)
2. Reboot device(s)
3. Check the Technology How-To Guides
4. Check The Notification Page
5. Make sure you are using the recommended browser:

• • Email & Google Apps – Chrome
  • Infinite Campus – Chrome or Firefox
  • Skyward – Chrome or Firefox