How To Get Help

How To Log a Help Desk Ticket

Please remember when creating any ticket you must have your Fixed Asset number, School and Room number available.

1. Send an Email to helpdesk@mcpasd.k12.wi.us

• Subject: Short Description of Request
• Body: A detailed description of the issue or request.
• Fixed Asset Number: This is the number located on the Middleton-Cross Plains School Dist. barcode sticker. If your issue is occurring while using a computer please provide the tag from the computer and not the monitor/display.
• Contact: Room Number, phone number if it is not your assigned number, and the best time to work on the problem, if it will cause a disruption.

2. Use the new Technology Web Form

3. Call 19036

Things to Check before logging a ticket with Technology
1. Check Network and Power Cords (power, network, mouse, etc.)
2. Reboot device(s)
3. Check the Technology How-To Guides
4. Check The Notification Page
5. Make sure you are using the recommended browser:

Email & Google Apps – Chrome
Infinite Campus – Chrome or Firefox
Skyward – Chrome or Firefox